Where do you spend the most of your time and resources in your business? Unfortunately, many firms invest the majority of their valuable resources on obtaining new consumers. While acquiring new customers might boost revenue and brand exposure, the benefits aren’t as big as client retention.
Repeat clients are substantially more valuable to your company than new customers because they are more likely to bring in more earnings. According to studies, 20% of your repeat clients are responsible for over 80% of your future income!
Consumers’ lifetime loyalty is the fundamental goal of any business, and giving a best-in-class premium experience to your customers is an easy way to achieve this. And providing good customer service is the most practical method to improve your client experience.
Round-the-clock availability is a crucial aspect of outstanding customer service. Customers may join from various time zones and at various times of the day, and they will want you to answer to their questions as quickly as feasible.
How bots may assist businesses in providing better service?
Only when a customer fully comprehends the product’s characteristics and benefits does he or she feel empowered and confident about it. As a result, if you don’t provide timely customer education and training, your customers will be lost and confused about how to get the most out of your products.
Customers will be highly satisfied with your brand and will stay for much longer if you focus on offering high-quality comprehensive customer education.
Hope this helps you!